Thank
You for choosing Computers and Structures, Inc. products. Below you
will find information on obtaining Technical Support.
SUM-Subscribers
Computers
and Structures, Inc. offers a yearly Support, Upgrade
and Maintenance plan (SUM). A current SUM
subscription
provides your firm with unlimited Priority technical support and
free software update/upgrades.
SUM is also included with the purchase of new software
for a
period of ninety days.
Priority technical support is available to current SUM
subscribers.
You can obtain support by email or by phone. Click
here to send
an email. To contact us by phone, call 1-510-649-2200 and press 2
between 8 am and 5 pm Pacific Time zone. Please be aware that our
support engineers can get busy and you may get rolled over to
voice mail during working hours. Support personnel are often
working after 5 pm so you can try to contact us by email after hours.
If you are unsure whether your company subscribes to SUM
or
you would like information on purchasing SUM, click
here to send
an email or call 1-510-649-2200 and press 1.
Customers
who do not have a current SUM subscription can obtain
Non-Priority support via email. Click
here to send an email. Response time will vary depending
on how busy our support engineers are. SUM subscribers receive support
ahead of non-SUM subscribers.
If you would like information on purchasing SUM, click
here to send an email or call 1-510-649-2200 and press 1.
If
you purchased our software through one of our international dealers,
please contact them with your technical questions. You may also purchase
CSI’s yearly SUM subscription through your
dealer. With current SUM, your dealer will provide
your company with technical support, and free software update/upgrades.
